Philips is in the midst of a digital transformation, which over the last two years has been led by Group CIO Alpna Doshi. She inherited a stalled transformational journey and got it moving again by achieving a change in the team’s mindset. Doshi put IT in the role of business partner. “I consider myself to be a part of the business.”
The role of CIO – within the complex Philips environment – comes with great responsibility. “IT is the beating heart, truly connected to every other part of Philips,” according to Doshi. IT spans seventeen markets, including the United States and Greater China. The CEO is also highly engaged in IT and the overall digital transformation required to help succeed on Philips’ mission to improve three billion lives by 2030.
The transformation is still ongoing – a continuous journey from milestone to milestone. When Doshi joined two years ago, she stepped into a stalled project: many attempts to transition were made over the past several years without success.
“Everyone was conducting root cause analysis analyses’ over and over again,” mentions Doshi. “I suggested to just get started – based on experience and instinct – and thought about how we could move to a focused, results-oriented approach. But at the same time, the digital backbone had to be in place – however boring that may sound. Because that is the required foundation for sexier business and cool, agile teams."